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Gerald Muna
Information Technology @Mayo Clinic
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WORK HISTORY
Information Technology @Mayo Clinic
FL, US
Deliver frontline IT support to hospital staff, including troubleshooting hardware, software, and network issues.Administer and maintain servers, hospital networks, and end-user devices such as PCs, tablets, mobile devices, and diagnostic equipment.Configured network printers, reset iPhones and tablets enrolled through MDM re-imaged Macs enrolled through JAMF and Zscaler VPN and performed Windows and tablet configurations.Manage and resolve support tickets through ServiceNow, ensuring all requests are handled within agreed SLA timelines.Design and implement backup and recovery strategies to protect patient records and critical hospital systems.Led the implementation of multi-factor authentication (MFA) across all critical systems, significantly reducing the risk of unauthorized access
EDUCATION
University of Liverpool
Master's degree, Cyber Security
University of Liverpool
Master's degree, computer information security
SKILLS
ABOUT GERALD MUNA
Strategic Infrastructure Support Engineer with over 16 years of experience delivering…
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