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Geneviève Rousseau Cung

Customer Success Manager @Accessit Software

Wellington, NZ
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Customer Success Manager @Accessit Software

Wellington, NZ

Responsible for cultivating strong relationships with customers post-sale, enhancing satisfaction, boosting retention and identifying opportunities. • Help customers maximize their use of Accessit • Be their champion and escalation point to resolve ongoing issues• Ensure smooth renewal processes for all assigned accounts

EDUCATION

2002 — 2003

Université Laval

Post Graduate Diploma

2000 — 2002

Concordia University

Bachelor of Arts

1999 — 2000

Université Laval

Certificate

1997 — 1999

Campus Notre-Dame-de-Foy

College Diploma (DEC)

2019 — 2021

Massey University

Certificate in Arts

SKILLS

Digital MarketingRelationship MarketingNegotiationFundraisingMarketing StrategyResearchPartnership-BuildingSocial NetworkingProgram DevelopmentCommunicationCustomer ServiceAcademic AdvisingMarketing CommunicationsEvent ManagementInternational AdmissionsProject ManagementStrategic PlanningStakeholder EngagementInternational Business DevelopmentIntercultural SkillsSales ManagementStudent EngagementStrategic PartnershipsStrategic CommunicationsInternational EducationInternal & External CommunicationsSocial MediaInternational RelationsMarket ResearchInternational MarketingStudent AffairsRelationship BuildingCorporate EventsSocial Media MarketingRelationship ManagementHigher Education AdministrationPublic RelationsMedia RelationsCopy EditingMarketing

ABOUT GENEVIÈVE ROUSSEAU CUNG

Multilingual: French | English | Spanish | Portuguese Self-motivated and globally…

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