Gemma Alvarez
Principle Customer Success Manager @Genesys
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WORK HISTORY
Principle Customer Success Manager @Genesys
Working with our exceptional customers to help them achieve their desired outcomes using our products or services.
EDUCATION
University of Reading
1st, Bsc Information Technology
SKILLS
ABOUT GEMMA ALVAREZ
After graduating, I worked in Media Sales for Dennis Publishing before starting on the graduate program at Microsoft almost 7 years ago, I have had various roles during my time on the sales track, doing account management for over 2 years before diversifying my career from sales to technical account management. My final role at MS was a Technical Evangelist focused on securing apps on our platform (Windows 8.1, Wp8.1 and Xbox). I have just moved over to Oracle to focus on PAAS Cloud Solutions, helping Public sector move into the world of Cloud Technology. This role encompasses evangelism, Technical knowledge and business skills, which is allowing me to apply everything I have learnt in my career so far.My team would describe me as enthusiastic and highly motivated. I adopt a positive approach to any challenge faced and can learn new or apply existing skills quickly to overcome obstacles. I am honest, creative, reliable, approachable and have the ability to work under my own initiative or as part of a team. I have excellent communication and time management and a strong drive to succeed. On strength finder, my five top strengths are futuristic, strategic, woo, positivity and achiever.In my spare time I enjoy cooking and try to learn a new recipe a week. I go to lots of gigs, and love exploring new countries and learning about other cultures. Gaming and technology has impacted my life, which is the sole reason I pursued a career at one of the biggest technology companies in the world.
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