Hector Garza
IT Onsite Operations @DRÄXLMAIER Group
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WORK HISTORY
IT Onsite Operations @DRÄXLMAIER Group
The DRÄXLMAIER Group is one of the top 100 automobile suppliers in the world and operates at more than 60 sites in over 20 countries. Founded in Germany in 1958, it now employs more than people worldwide. In 2015, our company reached sales of 3.7 billion Euros- IT responsible person on-site and contact person for all functions at the Livermore and Mountain View sites- Operate on-site IT in a complex environment, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, install new infrastructure systems according to specifications and guidelines, etc.)- Technically lead colleagues in solving complex inquiries in the area of office and shop floor - Supervise IT infrastructure in the first level support (e.g. by re-starting servers, re-assigning v-lans etc.)- Track local IT service requests and mark detected deviations - Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)- Create and provide solutions for complex problems in the solution database, according to predetermined guidelines - Process IT service requests and IT incidents in second level support at the respective site in compliance with applicable ITSM processes, standards, and IT guidelines - Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production PCs, maintain and exchange infrastructure components, etc.)- Assist in development and secure maintaining the hardware and software asset management - Cooperate in root-cause troubleshooting (Problem Management)- Recognize deviations and requirements on site, as well as initiate appropriate measures
EDUCATION
City College of San Francisco
Associate of Science (A.S.), Information Technology
City College of San Francisco
Associate of Science (AS), Information Technology
SKILLS
ABOUT HECTOR GARZA
Have a \"can do\" attitude, always looking to be challenged and love the ability to learn…
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