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Gary Polanco
Key Account Manager @Broadridge
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WORK HISTORY
Key Account Manager @Broadridge
NY, US
Engage clients in Filing, Print, Word Processing, and XBRL to provide them with the best possible experience.• Confer with customers and/or customers legal counsel throughout the composition to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.• Monitor progress of jobs throughout production, conferring with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.• Management and coordination of projects for new and existing clients including managing the client experience and interaction with other team members.• Engage appropriate departments to verify the issue and determine the root cause on issues that arise. Communicate with customers regarding the resolution of issues.• Act as a communication link between external customer/sales and all internal departments.
EDUCATION
Rutgers University School of Law - Newark
Doctor of Law (J.D.)
State University of New York at Albany
Master of Arts (M.A.)
State University of New York at Albany
Bachelor of Arts (B.A.)
SKILLS
ABOUT GARY POLANCO
A performance-driven, dynamic professional with 20+ years of significant account…
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