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Gary C. Masterson
Sr Global Contact Center Service Consultant @Thomson Reuters
Elgin, IL, US
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WORK HISTORY
Aug 2011 — Present
Sr Global Contact Center Service Consultant @Thomson Reuters
Analyze contact center business requirements and design enterprise Cisco Contact Center solutions for Thomson Reuters\' Global Contact Center Infrastructure (GCCI) worldwide contact center operations.
SKILLS
Unified CommunicationsChange ManagementCall Center MigrationsBusiness Process ImprovementVoipData CenterIvrCrmProgram ManagementWorkforce ManagementCustomer Relationship Management (Crm)Business ProcessBusiness Process Re-EngineeringVendor ManagementTechnical WritingCisco Contact CenterCall CentersAvaya TechnologiesCall Flow DesignCall Center ReportingTelephonyContact CentersCross-Functional Team LeadershipProject ManagementCtiBusiness Systems Analysis & DesignVoice Over Ip (Voip)Technical Staff ManagementCisco Call Manager
ABOUT GARY C. MASTERSON
WHO I AM: CONSULTANT, BUSINESS SYSTEMS ANALYST & PROJECT MANAGER with expertise…
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