Gary Wick

Director @Sogeti

Heading engagement management as an approved certified lead for acquiring new business, I oversee $8.2M in annual revenue for a $23B parent company with 340K employees across 50 countries. This entails directing, coaching, and inspiring 6 teams with 52 employees while serving as ScrumMaster for 3 teams with 18 professionals. I also indirectly guide 25 project teams resolving complex resource issues. KEY CONTRIBUTIONS: Lead 3 Salesforce teams responsible for patient reservation systems, patient data, and HIPAA compliance, serving 30 hospitals with 1M+ members and 50K+ employees Steward and cultivate a key client with 2 large contracts, owning P&L accountability, resource management, team performance, and mission-critical client deliverables Cultivate the talent pipeline, mentoring and training consultants, PMs, and junior talent on project management execution, software development lifecycle (SDLC), and agile workflows Build a culture of transparency and loyalty, retaining 85%+ of teams YOY Execute critical functions related to change and incident management of a ServiceNow transformation project to double capacity and eliminate a large incident backlog, growing the team from 9 to 17 professionals Roll out 2-3 annual ServiceNow upgrades impacting 100s of stakeholders across target markets Decreased data migration processes to implement upgrades from 2 weeks to <2 days through automation, saving up to 320 hours in labor Rebuilt the internal intranet, integrating and consolidating 80+ webpages, platforms, and apps to achieve message and brand consistency across apps and tools for internal teams Regulated the project budget to stay within budget and achieve on-time delivery Migrated legacy SharePoint sites to the latest version, impacting 30K+ internal stakeholders Reduced sprint time and effort by 50-60% by automating manual testing Expanded the account to achieve significant projected growth, earning a perfect 5.0 client review