Gail Lafleche

About Gail Lafleche

I have delivered revenue growth Y/Y in competitive markets through targeting, onboarding project management, accountability, working with cross functional teams and providing superior customer experience/service. I increase value for clients by bidding our services to keep costs down. I collaborate with account team members and functional support areas on more complex product or service issues to ensure client’s needs. I helped double the number of locations serviced by my company by managing onboarding, providing competitive pricing and results analysis. I have worked with various types of clients including banks, credit unions, mutual fund companies, government agencies and big box retailers. Products/services sold include marketing research, competitive intelligence, mystery shopping, financial data and recycling/trash management. I recently started working as a part time continuing education instructor to mentor students who wish to improve their sales skills. Skills include: account management, business development, direct marketing, marketing program management, project management, client communications, cross selling, Microsoft Office, customer service, retention, product management, negotiations, vendor management, competitive intelligence, customer experience, communication, relationship management, direct mail, telemarketing and email.

Experience

1. Key Account Manager

   Rubicon

   Feb 2020 — Present · Atlanta, GA

Education

• D'Amore-McKim School of Business at Northeastern University

  MBA

• Tufts University

  Bachelor of Arts - BA