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Gagan Mathur
Senior Director - Customer Success @Oracle
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WORK HISTORY
Senior Director - Customer Success @Oracle
US
Customer Success Executive | Advisor to C-Suite on business transformation with Cloud & AI technologies• Trusted partner to enterprise leaders, accelerating cloud adoption, AI-driven innovation, and measurable business outcomes.• Driving customer success and retention through Voice of Customer advocacy, partner collaboration, and strategic problem-solving for Oracle’s strategic accounts.• Transforming enterprise operations for Fortune 100 companies with Oracle Cloud & AI, managing a $50M+ SaaS portfolio and delivering 8% YoY growth.• Deep industry expertise across High Tech, Automotive, Energy, and Consumer/Durable Industrials.
EDUCATION
New Zealand Dairy Group Corporate Training Center
Certificate, Consumer Products (CPG) and Dairy Sciences
Devi Ahilya Vishwavidyalaya
Masters, Computer Science
The University of Waikato
Certificate, Business Administration & Organizational Leadership
DeSales University
MBA, Exec Foundation, Business Administration and Project Management
Delhi University
Bachelors, Computer Science & Technology
Starbucks Training and Development Center
Certificate, Coffee Industry and Sensory Sciences; Certified Barista
SKILLS
ABOUT GAGAN MATHUR
Senior Executive | Oracle Cloud & AI | Digital Transformation | Program LeadershipWith over 20 years of experience leading $500M+ in successful transformation initiatives, I help strategic customers drive value through Oracle Cloud and AI. I work closely with PMOs and executive steering committees to ensure alignment, execution, and tangible outcomes across complex, high-impact programs.My experience spans public and private sectors, multiple industries, and global geographies. I bring a strong focus on customer success, strategic planning, enterprise architecture, and global program management. I’m also passionate about building and mentoring high-performing teams and driving continuous innovation in cloud transformation.Recognized for a strong customer focus, I bring expertise in strategic digital transformation planning, sales engagement, global program and project management, and enterprise value architecture. I also have a proven track record in leading teams, managing talent, and mentoring future leaders—underpinned by clear, effective communication and execution excellence.To jump start your digital transformation journey with Oracle Cloud, visit Digital Transformation in Cloud and AI, Project Planning, Oracle Fusion Applications, Oracle Cloud Solutions, Oracle eBusiness Suite, Systems Upgrades, Value Chain Planning, Human Capital Management, System Integration, Business Process Re-Engineering, Leading Business Transformation, Training & Adoption, Global Project Delivery, Conflict Resolution, Solution Quality Assessment (SQA), System Validation Support (FDA CFR Part 11)Oracle North America Advisory Board Co-Chair for Global Customer Success ProgramPMI Certified PMPOracle Certified L5 Project ManagerKeystone Chapter PMI: Active MemberDeSales University, Pennsylvania - MBA Program: Adjunct Professor/Guest Speaker (Program Management)UPC University, Peru - MBA Program: Guest SpeakerVolunteer/Coordinator/Teacher at various local non-profit organizations
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