Gabriel Lee

About Gabriel Lee

I’m a results-driven Program and Project Manager with over 8 years of experience leading complex initiatives across the military, government contracting, and corporate sectors. Throughout my career, I’ve built a reputation as a problem solver — someone who can evaluate processes, coordinate workflows, and align cross-functional teams to deliver results on time and within scope.My background includes process evaluation, technical documentation review, compliance oversight, and multi-phase project management. I’ve collaborated with diverse organizations and global entities, successfully building partnerships, streamlining execution, and supporting large-scale operations across both government and private-sector settings.Beyond my professional expertise, I’m deeply passionate about helping transitioning service members, veterans, and military spouses find meaningful employment. Having navigated that transition myself, I understand the challenges and opportunities it brings. That passion led me to create Global Patriot Services, LLC, a veteran-owned business dedicated to guiding organizations and empowering veterans with the tools, opportunities, and support they need to succeed.At the heart of everything I do is a simple principle: solve problems, create opportunities, and serve with purpose. Whether it’s managing complex projects, improving workflows, or helping veterans thrive in civilian careers, I’m committed to driving impact and making a difference.

Experience

1. Technical Support Specialist

   Patterson Companies, Inc.

   Dec 2024 — Present · Austin, TX, US

   Provide Tier I technical support to customers via phone, email, and chat, utilizing diagnostic tools to identify and resolve hardware, software, and system issues within established SLA timelines.• Conducted advanced troubleshooting using software updates, driver installations, and system configurations to resolve technical issues effectively. • Leveraged knowledge bases, FAQ resources, and online tools to diagnose and implement solutions for complex technical problems. • Maintained expertise in IT systems, including operating systems, productivity software, and remote support tools, to ensure high-quality technical assistance. • Utilized ticketing systems to track, prioritize, and resolve technical support requests while maintaining detailed case documentation.• Troubleshot and resolved hardware, software, and network issues, including LAN, Wi-Fi, VPN, and VDI connectivity problems.• Configured and maintained user accounts and profiles in Active Directory (AD) and Office 365, streamlining user access and security protocols. • Installed, updated, and managed operating systems (Windows) and business applications, such as Microsoft Office and antivirus software. • Diagnosed and resolved performance issues, including slow systems, application errors, and network connectivity concerns, leveraging tools such as ServiceNow.

Education

• Western Governors University

  Bachelor of Science - BS

Skills

• Microsoft Word
• Team Leadership
• Human Resources
• Recruiting
• Leadership Development
• New Hire Orientations
• Operational Planning
• Organizational Leadership
• Military Training
• Linkedin
• Military
• Customer Service
• Interviewing
• Force Protection
• Microsoft Powerpoint
• Employee Relations
• Strategic Planning
• Social Media
• U.s. Department of Defense
• Brand Management
• Personal Branding
• Talent Management
• Command
• Training
• Operations Management
• National Security
• Teamwork
• HR Policies
• Employee Training
• Team Building
• Management
• Project Management
• Program Management
• Army
• Leadership
• Defense
• Organizational Development
• Marketing
• Microsoft Excel
• Active Dod Secret Clearance