Francis Travis

Director, Support Operations @LexisNexis Risk Solutions

Denver, CO, US

EMAILS

[email protected]

MOBILE NUMBERS

+15•••••••41

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WORK HISTORY

Feb 2024 — Present

Director, Support Operations @LexisNexis Risk Solutions

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EDUCATION

N/A

California State University-Long Beach

Bachelor of Arts - BA

SKILLS

Data AnalysisReport WritingUat CoordinationMicrosoft OfficeNegotiationStrategyResearchSocial Media MarketingPowerpointProject PlanningCustomer Relationship Management (Crm)Public SpeakingScrumEvent PlanningRequirements GatheringBusiness Process ImprovementCustomer ServiceSocial MediaProject ManagementEvent ManagementManagementQualitative ResearchStudent AffairsSaasCrmAnalytics

ABOUT FRANCIS TRAVIS

Operations Leader | Product Support | Customer ExperienceStrategic and results-oriented leader with 10+ years of experience scaling global operations, product support, and customer service functions. At LexisNexis—built and led 4 product support teams (25+ team members) while expanding global operations through partnership with REPH in the Philippines. At Gusto—scaled benefits onboarding from 0 to 75 associates across two offices, enabling 800+ small businesses to launch employee health benefits. Track record for driving cross-functional collaboration, data-driven process improvement, and service excellence.

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