Francisco Rivera
Service Delivery Manager @Cisco
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WORK HISTORY
Service Delivery Manager @Cisco
Mexico, MX
Oversaw P&L and portfolio financial management, achieving profitability above 35% and project margin improvements averaging over 40%. Partnered with the Sales team to secure a $55M USD service contract renewal for six consecutive years. Led transformation of technical service delivery through AI/ML-based proactive services, reducing customer disruptions by 80% over five years. Cut overall delivery costs by 15% through internal process optimization and service team reorganization Automated critical workflows, increasing project planning accuracy by approximately 75% Ensured 100% project portfolio compliance with Waterfall and Agile methodologies. Achieved 85% effectiveness rate in forecasting project costs and revenues.
EDUCATION
Universidad Nacional Autónoma de México
Computer Science and Mathematics, Information Technology/Mathematics
SKILLS
ABOUT FRANCISCO RIVERA
Strategic Leader with a Customer Success - Driven Mindset and a Proven Record of Success managing Cross-Functional initiatives.
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