Scott Sullivan
Product Management @Autura
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WORK HISTORY
Product Management @Autura
Reno, NV, US
EDUCATION
Full Sail University
Associate's Degree, Audio Engineering
Musicians Institute
Percussion Instruments
ABOUT SCOTT SULLIVAN
Sr. Product Manager at Urgently with over 20 years of experience leading customer experience initiatives, including AI research for first-call automation and multi-modal job management. Focused on enhancing call center and telephony integration through SMS, Voice, IVR, and CRM technologies, contributing to seamless user experiences. Previously at HONK Technologies, contributed to customer experience advancements and product lifecycle management, building a strong foundation in AI-driven solutions and telephony systems. Passionate about creating scalable, user-centric products that bridge technology with exceptional customer outcomes.
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