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Start for FreeFrederick Fred Roberts
Franchise Business Coach @Neighborly®
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WORK HISTORY
Franchise Business Coach @Neighborly®
Mount Laurel, NJ, US
Cultivate trusted relationships with franchise owners across 30-35+ territories, delivering strategic coaching to drive operational excellence and profitability. • Train franchisees on the Aire Serv “10 Steps to World Class Customer Service,” reinforcing service standards and customer retention strategies. • Guide owners through financial tools and reporting, including Profit & Loss Statements, Balance Sheets, and Cash Flow analysis, to improve fiscal health and decision-making. • Serve as the primary liaison between franchisees and corporate, ensuring alignment, compliance, and timely communication across departments. • Enforce franchise standards in accordance with the franchise agreement, fostering brand integrity and operational consistency. • Analyze performance data to identify growth opportunities, implement corrective actions, and support franchisees in reaching their full profit potential ethically.• Leverage a broad suite of operational and analytics platforms, including ServiceTitan, FranConnect, AWS QuickSight, GbBIS, SOCi, Brandfolder, Broadly and emerging AI tools—to drive data‑informed coaching, performance insights, and scalable franchise support.• Honored as **Aire Serv Team Member of the Year (2024)** by peer vote, recognizing exceptional collaboration, communication, and impact.*Aire Serv provides residential and commercial HVAC services, including installation, maintenance, and indoor air quality solutions.*
EDUCATION
Rowan University
Bachelor of Science - BS, Computer Science (magna cum laude)
SKILLS
ABOUT FREDERICK FRED ROBERTS
Beliefs & FocusI believe franchise systems grow strongest when people feel supported, informed, and connected — to the brand, to their coaches, and to each other. My career has been built around helping franchise owners and internal teams operate with confidence, clarity, open communication, and a shared sense of purpose.I’m now focused on senior operations roles where I can partner closely with a Brand President, lead and motivate high performing teams, take ownership of budgeting and P&L performance, and establish the leadership cadence that keeps franchisees aligned with brand initiatives while still feeling empowered. This work is not new to me — I’ve operated franchised businesses with up to seven regional and local direct reports, and many of the people I’ve hired and developed have thrived long after my transition from those companies.Guiding PrincipleAt my core, I’m a coach, a collaborator, and a systems minded thinker who believes great operations start with great communication. When franchisees know what’s coming, understand why it matters, and feel supported by their team, performance follows.Outside of WorkI am a father, son, friend, sports nut, and a baseball/sports card hobbyist.Strengths That Define My LeadershipRelationship Building • Team Motivation • Clear Communication • Franchise Operations • Multi Unit Leadership • P&L & Financial Interpretation • Balanced Problem Solving • Dispute Resolution • Goal Setting & Achievement • Field Team Development • Training Leadership • Strategic Planning • Brand Standards • Organizational Systems • Change Management • Positive, Proactive Mindset
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