Frank Estrada
Access and Programs Manager @BlinkRx
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WORK HISTORY
Access and Programs Manager @BlinkRx
SKILLS
ABOUT FRANK ESTRADA
I have been in the customer service field, specifically call center environments, for the last 9 years. I have extensive experience with de-escalating irate and hostile customers, as well as providing creative, agreeable solutions to complex problems and situations. I also have experience with developing representatives through call monitoring and mentoring,as well as providing realistic, attainable individual goals. In addition, I am very open to suggestions from either management, subordinates, as well as customer feedback, and am willing to make reasonable suggestions to help improve productivity, efficiency, and policies.
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