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Flavia Olo
Product Manager @2w Ecobank
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WORK HISTORY
Product Manager @2w Ecobank
São Paulo, BR
Strategic leadership in the creation and development of the Customer Portal, a digital platform with direct impact on the company’s KPIs and OKRs- Implemented self-service features, significantly reducing customer service requests with tools like invoice and payment status tracking- Increased sales through member-get-member mechanisms and cross-sell triggers- Delivered added value via consumption dashboards featuring history and projections- Improved the commercial platform to launch new products and automate processes- Acted as Product Owner (PO) within tech squads (Scrum and Kanban), leading developers, tech leads, UX designers and QA analysts- Defined and managed the product roadmap in alignment with business areas and stakeholders- Prioritized the backlog, wrote user stories in Jira, and refined requirements- Led agile ceremonies (planning, daily, review)- Provided executive delivery reports and monitored metrics- Facilitated discovery workshops to identify process improvement opportunities.
EDUCATION
University of California, Irvine
Extension Course
Universidade Presbiteriana Mackenzie
Master
Universidade Metodista de São Paulo
Bachelor’s Degree
ABOUT FLAVIA OLO
Product Manager with over 20 years of experience leading digital transformation projects in major companies such as Itaú and Cinemark. Strong expertise in Agile methodologies (Scrum and Kanban), leading cross-functional teams in the development of websites, apps, and digital platforms. Responsible for managing product roadmaps, backlogs, and requirement definition. Strategic business vision focused on performance, innovation, and value creation.
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