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Assistant Vice President - Global Service and Operations @MetLife
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WORK HISTORY
Assistant Vice President - Global Service and Operations @MetLife
Mexico City, MX
Global Service and Operations - strategy and transformation
EDUCATION
USP - Universidade de São Paulo
Master, Information Technology
UFSCar - Alumni
Engineer's degree
Boston University
Project Management
Insper
MBA, Business Administration
SKILLS
ABOUT FERNANDO ALVES
Global senior executive driving growth, margin expansion, operating efficiency and enterprise transformation across insurance and financial services in Latin America, the U.S, UK, and Middle East.I lead large-scale Operations and Technology organizations with P&L accountability, partnering with C-level executives to modernize operating models, scale digital and AI capabilities, integrate acquisitions, and unlock new revenue streams. My focus is building scalable platforms, optimizing performance, and enabling customer-centric growth in complex, regulated markets. With a strong consulting and value-creation mindset, I leverage data, automation, governance, and talent strategy to transform organizations into high-performing engines of sustainable growth.Fluent in English, Spanish, and Portuguese.Specialties- Business growth and value creation- Operating excellence and Lean Six Sigma- Digital transformation and innovation- Business transformation- Customer experience and success- Strategy and Operations- Business Consulting- M&A integrations- Agile methodology- AI and advanced analytics- Change management and people development
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