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Todd Ferguson
Agile Operations Management @AAA-The Auto Club Group
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WORK HISTORY
Agile Operations Management @AAA-The Auto Club Group
Browns Summit, NC, US
EDUCATION
The University of North Carolina at Chapel Hill
Advanced Certification, Government Technology
The University of North Carolina at Chapel Hill
CGCIO, Government Chief Information Officer
University of North Carolina at Greensboro
Masters, Information Technology Management
University of North Carolina at Greensboro
Bachelors, Information Technology Management
SKILLS
ABOUT TODD FERGUSON
Proven technical & management expertise demonstrated over a career spanning 21 years in small startups, medium and Fortune 500 organizations. Possess executive core qualifications with expertise in managing complex operations for and to fortune 500 organizations. Responsibilities include leading the following teams: Presale Engineering, Post sale Execution, Project Management, Managed Services, and ongoing Client Services.I am a passionate technology and business operations leader focused on building and mentoring diverse, high functioning, and responsible teams. My approach to virtually all aspects of my professional life strive to combine Technology and Innovation with that of a Servants Heart in order to provide the best solutions and customer experience possible. My experiences in the US Navy solidified my opinion that only by embracing the qualities well-formed, focused, and diverse teams can offer - will organizations truly realize their potential and improve the quality of service they provide to their customers. Leveraging my broad technical knowledge, business acumen, and ability to build relationships, I am routinely called on to find the right resources and influence cross-function collaboration. My critical value-added purpose is to serve as a bridge between technical and business to drive strategy and create meaningful innovation with clear results for an exceptional customer experience. • Responsible for managing teams providing support for large scale programs and projects through SCRUM, AGILE, and traditional Waterfall methodologies• Tasked with creating Client Success Management and Remote Service Management teams• Large team management with over 100 employees and subcontractors • Supports Domestic and International multi-million-dollar projects Leadership style: Sense of Humor. Inclusive. Tactical. Motivating. Strategic. Operates with an appropriate sense of urgency. Results-oriented. Empathetic. Passionate about success. Engaged.Specialties: Business: IT Director. Budget/Forecasting. Team Building. Strategic Planning. Senior Level Governance. Process Improvement. Project Delivery Teams (SCRUM/AGILE, and Waterfall). Program and Portfolio Management. I/T Outsourcing Management. Workflow Management. Identifying and defining Recurring Revenue Streams.Technology: Infrastructure Management. Service Desk. Infrastructure Architecture. ITIL Service Management. Database Administration (SQL, PL-SQL, MySQL).
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