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Felipe Ceballos
Program Manager @Tata Consultancy Services
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WORK HISTORY
Program Manager @Tata Consultancy Services
Cross-Industry Leadership: 9+ years of experience leading programs and projects in corporate, supply chain, SaaS, fintech, ERP, e-commerce, CCaaS, healthcare, manufacturing, IT services, telecommunications, financial services, and digital transformation, ensuring business growth and operational excellence.• End-to-End Project Management: Expertise in strategic planning, resource allocation, stakeholder engagement, budgeting, and execution, delivering complex initiatives on time and within scope for global enterprises.• Agile, Scrum & SAFe Expertise: Led cross-functional Agile teams, facilitated Scrum ceremonies, sprint planning, backlog grooming, and scaled Agile (SAFe) initiatives, ensuring iterative value delivery.• Enterprise Software & ERP Implementation: Managed the deployment of Oracle Cloud ERP, SAP, Autodesk Fusion, Microsoft Dynamics, and NetSuite, optimizing business processes, data integration, and compliance.• Supply Chain & Logistics Management: Directed inventory optimization, supplier forecasting, demand planning, and transportation automation, reducing operational costs and improving efficiency in global logistics. • Fintech, Banking & Payment Systems: Managed financial services projects, ensuring compliance with PCI DSS, KYC, AML, and anti-fraud measures, while optimizing digital banking and transaction processing systems. • Healthcare, Biotech & Medical Device Compliance: Managed healthcare IT projects, including EHR/EMR integration, medical device validation, FDA/ISO regulatory compliance, and AI-driven diagnostics. • IT Infrastructure & Cloud Engineering: Managed AWS, Azure, and Google Cloud migration projects, leading DevOps adoption, automation, containerization (Docker, Kubernetes), and CI/CD pipeline optimizations.• E-commerce & Digital Transformation: Spearheaded projects for Shopify, Magento, and WooCommerce, overseeing store launches, omnichannel strategies, marketplace integrations, and payment processing improvements.
EDUCATION
Universidad de las Californias, S.C.
Bachelor of Business Administration - BBA, Business Administration
CETYS Universidad
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT FELIPE CEBALLOS
Results-Driven Program Manager | Multi-Industry Expertise | Agile, SaaS, ERP, Fintech, CCaaS, Supply Chain, Digital Transformation.With 9+ years of experience leading high-impact programs, accounts and projects, I specialize in driving business transformation, optimizing operations, and delivering scalable solutions across supply chain, SaaS, fintech, ERP, e-commerce, CCaaS, healthcare, manufacturing, IT services, telecommunications, and financial services.• Project & Program Leadership – Successfully led global, cross-functional teams, overseeing budgets, resources, timelines, and risk management to ensure seamless project execution.• Agile, Scrum & SAFe Expertise – Experienced in Scrum, Kanban, and SAFe, guiding teams through Agile best practices, backlog refinement, sprint planning, and scaled initiatives to improve efficiency and time-to-market.• ERP, SaaS & IT Solutions – Managed large-scale implementations of Oracle Cloud ERP, SAP, Microsoft Dynamics, Autodesk Fusion, and NetSuite, ensuring seamless system integration and process automation.• Supply Chain & Logistics Optimization – Improved forecasting, inventory control, procurement, and vendor management, leveraging AI-driven analytics and automation to optimize global operations.• Fintech & Payment Systems – Led fintech initiatives in digital banking, PCI DSS compliance, KYC/AML, fraud prevention, and payment gateway integration, enhancing financial transaction security and efficiency.• Cybersecurity & Compliance – Ensured GDPR, HIPAA, ISO 27001, and SOC 2 compliance, mitigating risks and strengthening cybersecurity frameworks.• Cloud, DevOps & AI-Driven Solutions – Led cloud migrations (AWS, Azure, GCP), CI/CD automation, Kubernetes/Docker deployments, and AI-powered analytics, enhancing operational agility and data-driven decision-making.• E-commerce & Digital Transformation – Managed Shopify, Magento, and WooCommerce projects, driving marketplace integrations, omnichannel strategies, and AI-powered customer experience enhancements.• CCaaS, Contact Center & Customer Experience – Delivered CCaaS solutions for telecom, healthcare, and retail, improving IVR automation, ACD routing, omnichannel customer support, and workforce management.I am passionate about solving complex challenges, fostering innovation, and driving results. Let’s connect and explore opportunities!
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