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Felipe Casas
Lead @Apple
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WORK HISTORY
Lead @Apple
Mexico City, MX
Key Achievements- We’ve implemented strategies to consistently maintain our NPS above 90 for years- Developed strategies to ensure business success during the most crucial seasons of the year- Led the B2B team in enhancing their primary KPI’s, resulting in recognition as one of the top teams in the market.Responsibilities- Manage dierent areas of the store to deliver exceptional customer experiences- Provide rapid and agile support to resolve complex operational issues and restore client relationships- Lead and coach the team to ensure Apple’s operational excellence for retail stores.
EDUCATION
Universidad Tecmilenio
Master of Business Administration, Administration and Finance
Universidad Autónoma de Nuevo León
Bachelor of Science, Mechatronics, Robotics, and Automation Engineering
SKILLS
ABOUT FELIPE CASAS
Dynamic professional with 15 years of proven expertise in Retail, Customer Experience, and Business Unit development. Adept at driving growth through exceptional team leadership, B2B relationship management, and strategic operational improvement. Recognized for creating impactful customer journeys, enhancing KPIs, and fostering long-term partner and channel engagement.
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