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Felicia Tibbs
Territory Manager @Hallmark Cards
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WORK HISTORY
Territory Manager @Hallmark Cards
Nashville, TN, US
My current role within the Hallmark organization is centered on providing leadership for over 150 staff and developing operational strategies to support a multimillion-dollar territory with a presence in over 600 retail locations. Despite multiple moving parts, my intense focus on standardizing protocols and creating a culture committed to achieving organizational goals has been instrumental in generating double-digit YOY growth. This process-driven approach has also been an integral part of reducing costs and achieving multimillion-dollar savings in labor and operating expenses. I have been directly involved in numerous mission-critical initiatives that have successfully improved market penetration, build strong brand equity, and outmaneuvered the competition. I have been fortunate to work with so many talented individuals throughout my career and by continuously analyzing talents, promoting professional growth, and providing targeted mentoring, I have been able to produce autonomous leaders that consistently exceed company expectations. A company’s greatest asset is their talent; I am passionate about building teams that consistently achieve goals by providing customers with unparalleled service and experiences.
EDUCATION
Alabama Agricultural and Mechanical University
Bachelor of Science (B.S.)
Cornell University
The Complete Manager Course Program
SKILLS
ABOUT FELICIA TIBBS
As an Operations Management Professional with over 20 years of experience, my area of…
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