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Product Operations Manager @Linkedin
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WORK HISTORY
Product Operations Manager @Linkedin
San Francisco, CA, US
I fix things, and things get fixed.
ABOUT FELIX C.
Passionate about customer advocacy and experienced in scaling operations for growth. As one of the founding team members of Lyft’s Voice of Customer org, I partnered with PMs for the Passenger Experience and Payments Platform teams to discern their products\' pain points through data derived from user insights; established and owned the Reactive Process for triaging, prioritizing, and resolving customer-reported bugs; and established multiple iterations of dogfooding programs to help PMs, engineers, and operational stakeholders learn how their work impacts the lives of those they touch every day.
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