Muhammed Fatih Tokay

Senior Technical Product Owner @SunExpress

Antalya, TR

Three key products- SunExpress Website- SunExpress Mobile Application- Inflight Retail ProgramKey Responsibilities:* Coordinate and manage business analysis and application support activities, including incident resolution, user training, and system enhancements.* Provide support and guidance to end-users, ensuring smooth operations and efficient use of technology solutions.* Conduct rigorous testing and quality assurance to validate system functionality and optimize performance.* Take ownership of application lifecycle management, including scope definition, resource coordination, delivery timelines, and release management.* Manage relationships with multiple vendors to ensure adherence to contractual agreements and drive vendor performance.* Perform comprehensive business analysis to identify opportunities for process improvement and recommend strategic solutions.* Collaborate with cross-functional teams to gather and document business requirements, ensuring alignment between business units and IT.* Act as a liaison between business units and IT, effectively communicating technical concepts to non-technical stakeholders.* Stay informed on industry trends and emerging technologies, identifying opportunities for innovation and driving continuous improvement.Through these efforts, I work to enhance the customer experience and operational success at SunExpress.

City University of Hong Kong

Bachelor's degree, Management Sciences

Boğaziçi University

Bachelor's degree, Management Information Systems