Faisal Thakkur

About Faisal Thakkur

With over a decade at Mövenpick Hotels & Resorts, my commitment to guest satisfaction has been a cornerstone of my professional ethos. At the heart of a bustling 1200+ room hotel, our team consistently delivers top-tier service, navigating the complexities of hospitality management with grace and efficiency.Proficient in the Opera Property Management System, I excel in both standard and complex guest interactions, from check-in and check-out to addressing concerns with effective solutions. My role is amplified by a passion for fostering a welcoming environment, ensuring every guest feels valued and attended to.

Experience

1. Duty Manager

   Mövenpick Hotels & Resorts

   Mar 2014 — Present · SA

   Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest\'s name at every opportunity* Perform standard check-in and check-out operations.*Posses good knowledge of opera property management system.* Always aiming for guest satisfication in every possible way.* Handle all guest complains in an effective manner * Registers and rooms all arrivals according to established procedures* Maintains intimate knowledge of departmental standards and procedures* Assist hotel guest\'s with currency exchange* Keeps abreast of all modifications to accounting policies and procedures* Responsible and attends to guest\'s request of using the service of safety box at all times* Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, and also CIRCLE M Loyalty program.* Attends to guest\'s complaints, inquiries and requests, referees problems to supervisor / Assistant Manager if He / she unable to assist* Being familiar with other MOVENPICK Hotels and Resorts standards.* Doing everything possible to ensure that the guests depart the hotel with a positive impression of hotel service* Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability souces within the reservation systems* Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times* Endeavors to maintain the high standards of the hotel with particular regard to the importance of Loyalty Program member and other VIP\'s and with reference to hotel and to be a health or safety hazard

Education

• University of Mumbai

  Bachelor's degree

  2009 — 2012

Skills

• Resorts
• Event Planning
• Hospitality
• Microsoft Excel
• Hotel Management
• Property Management Systems
• Teamwork
• Strategic Planning
• Hospitality Industry
• Customer Service
• Revenue Analysis
• Microsoft Office
• Sales
• Hotels
• Social Media
• Event Management
• Management
• Microsoft Word
• Hospitality Management