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Evelyne Kwee
Chief Commercial Officer (CCO) @iSeller
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WORK HISTORY
Chief Commercial Officer (CCO) @iSeller
Jakarta, ID
A senior management role in a start-up Software As A Service (SAAS) company which develops an omni channel platform for online and offline selling through Point of Sales system, AI and e-commerce features. The role is responsible for managing the onboarding and renewals through Customer Success division and troubleshooting management through Technical Support and Customer Support divisions.ACHIEVEMENTS- Increase revenue growth from Renewals and Upsell by 35% from IDR 2 Billion in 2023 and by 100% to IDR 6 Billion YTD 2024- Increase Retention rate from below 60% in 2022 to 95% in 2024- Increase Customer Satisfaction Index to above 95% in all divisions and Google review score to 4.8
EDUCATION
University Center of Cesar Ritz, SWITZERLAND
Higher Diploma
Washington State University - Swiss Center
Bachelor of Arts
SKILLS
ABOUT EVELYNE KWEE
Experienced Manager with a demonstrated history of working in the real estate, retail, hospitality industry; both in luxury and non-luxury market; and also in software start-up company. Strong operations professional with a Bachelor of Arts focused in Hotel and Restaurant Administration from Washington State University - Swiss Center with a heavy background in Customer, Tenant and Vendor Relations. High focused on Service Excellence and Cross-functional strategies and trainings in developing teams.
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