Evelyn Shealy

About Evelyn Shealy

I am a seasoned business professional with 15+ years of customer service and operations management experience in the retail sector. Recognized for demonstrating a natural aptitude for analyzing operations and designing innovative solutions, as well as for enhancing overall productivity and efficiency to drive business performance. As such, I have consistently exceeded performance goals, and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include retail operations, strategy development, team leadership, client relationship development, market analysis, operations management, quality assurance, customer service, cross-functional team collaboration, technology solutions, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximum returns. Currently, I am the Store Manager Bealls, Inc. Under my leadership, I direct all aspects of daily operations to ensure a memorable experience for customers that also meets their needs. I also train and mentor team members on a wide array of topics, instilling company standards and ensuring a consistent level of service. In addition, I liaise with senior leadership, customer, and internal teams to ensure the company’s support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

Experience

1. Store Manager

   Bealls, Inc.

   Oct 2017 — Present

   Coordinate and oversee the day to day operations of the store, including employee management, store promotion, ordering, stocking, unloading truck, guest relations, and employee relations.• Direct all team member activities, including hiring, development, coaching, and motivating to achieve sales, profit and customer experience goals.• Maintain the company\'s visual merchandise standards for the store, including general housekeeping cleanliness.• Utilize company resources to generate traffic to maintain customer contact and to build retention.• Lead the sales floor by greeting customers, directing them to the correct product/services, and employees to ensure their needs are met. • Manage challenging situations with customers by providing them with information and knowledge, while staying within company guidelines.