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Director, Employee Experience & Digital HR Transformation @Paper
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WORK HISTORY
Director, Employee Experience & Digital HR Transformation @Paper
Employee Experience - Architect and implement an engagement strategy that cultivates a people-first, open, and innovative culture where employees are inspired to deliver their best performance and feel valued, connected, and inspired -Develop KPIs to measure the effectiveness of engagement strategy -Deliver insight by using data from pulse surveys, focus groups, and other experience data to provide meaningful insights and trends to leadership - Establish action planning methodologies and programs to boost employee recognition -Play an active role in all DEI-related objectives as related to employee experience - Continuously improve our new hire experience - Implement new tools/systems to facilitate onboarding Digital Transformation - Evolved our current service delivery model -Vision and developed the strategy for a best-in-class, customer service-oriented HR Operational Services that will act as a central point for employees on HR matters related to employee life cycle transactions, policies, and procedures-Developed a plan for a new HR Operational Services taking into account HR transformation and leveraging the implementation of Workday- Manage complex HR processes, people analytics, shared services and operational excellence -Ensure people operations’ audits and control processes are developed and followed in compliance with external regulations, and internal policies and procedures-Analyze workflow processes and procedures to ensure efficiency and process optimization -Promote new ways of working; consolidating, standardizing, and automating work to create capacity across the people team-Work closely with the internal stakeholders to ensure business needs are met (IT, Finance, Payroll -Acting as the source of expertise in the structure and flow of data and processes within the HR System and supporting systems and service providers -Establishing and managing data and system security processes and structures -Develop KPIs and lead the HR tech team
EDUCATION
Concordia University
Bachelor's degree, Psychology specialization
Université Laval
Master of Business Administration - MBA, Global Business
Algonquin College of Applied Arts and Technology
Human Resources Graduate Degree, Human Resources Management, Honours
Dawson College
DEC, Psychology, Honours
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