Eugenio Santangelo
Program Manager @Microsoft
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WORK HISTORY
Program Manager @Microsoft
Currently working for the Microsoft Tasks team developing the “Microsoft To-Do” O365 application. I am leading the \"Support & Community\" team, managing support agents and owning projects aim to improve the quality of the delivered Support and the tools used. I am responsible for the evaluation of the app quality and user reception, measuring User Love and making sure that users’ feedback are a fundamental part of the decision-making cycle and contributing to the Microsoft To-Do product\'s vision.Program Managers responsibilities include collaborating with business stakeholders, engaging with customers to determine requirements, defining the product vision, creating and communicating a successful design, managing the release, establishing the product/service’s identity in the ecosystem, and connecting with and supporting the customer/partner community.
EDUCATION
University of Cambridge - ESOL Examinations
Cambridge English: First (FCE), THE OXFIELD SCHOOL OF EDUCATION LTD., Passed
University of Pisa
Bachelor's degree, Digital Humanities, 102/110
ABOUT EUGENIO SANTANGELO
I am an expert Support and Community Team Manager with many years experience in managing Support Teams for IT Applications, developing new tools to improve the quality of the apps and technical support delivered and measure User Sentiment.I am currently a Program Manager at Microsoft with experience in Project Managing, Team Leadership, App development and Social Media management.I have been part of the development and launch of the new Microsoft To Do app and the building of it Support and Community Team.
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