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Eric Sinclair
Incident Coordinator @Amount
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WORK HISTORY
Incident Coordinator @Amount
Chicago, IL, US
EDUCATION
Texas A&M University
Bachelor's degree, English, Philosophy
SKILLS
ABOUT ERIC SINCLAIR
Interested in assisting individuals and organizations to use technology (principally synchronous and asynchronous collaboration tools) to better discover personal and group knowledge, to solve difficult problems, and create shared value (and just communicate).Many years of usage and technical experience with collaborative work tools, notably real time (chat/IM, conferencing and audio/video), but also weblog, wiki, and other asynchronous tools as work requirements warrant. Product experience includes various online fora, MindAlign, Lync, Skype for Business et alia. Along with core services, experienced in integration of consumer products into enterprise environments, and the definition and deployment of journaling tools for regulatory archiving. Experience in management of globally distributed support and engineering teams, and in project management of both short and long-term projects crossing workgroup, organizational, and regional boundaries.Delivery of technical and cross-divisional evangelism and adoption support.Internal product management for enterprise collaboration tools, including requirements elicitation and refinement, management and product selection.Affable combination of strong interpersonal skills and technical abilities.Specialties: chat services, collaboration, product management, adoption
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