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Esaú Mejía Doniz
Customer Success Executive @Creatio
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WORK HISTORY
Customer Success Executive @Creatio
I lead end-to-end success for some of Creatio’s most strategic LATAM enterprise customers, ensuring smooth adoption, long-term value, and expansion.My role bridges customer strategy, technical delivery, and partner coordination. I act as the main point of contact across go-lives, roadmap planning, escalations, and stakeholder alignment, while translating complex needs into actionable solutions. This includes working closely with cross-functional teams (R&D, Delivery Assurance, Marketing, and Product) and partners to:• Drive implementation and post-go-live success across Marketing, Sales, Service and Creatio AI• Lead weekly cadence calls, prepare executive-level reports, and manage account health assessments• Coordinate with product and technical teams to address integration issues, license needs, and platform enhancements• Guide customers through multi-phase rollouts and digital transformation journeys, aligning business goals with no-code and AI-native solutions• Support strategic planning, renewals, and upsell opportunities with tailored roadmaps and business cases• Organize enablement initiatives like Creatio Days and regional training events to drive user engagementAt the core, I ensure our customers don’t just use Creatio, but they grow with it.
EDUCATION
Universidad del Valle de México
Bachelor of Engineering (B.E.), Mechatronics, Robotics, and Automation Engineering
SKILLS
ABOUT ESAÚ MEJÍA DONIZ
Customer Success Director with over 14 years of experience leading high-impact teams, scaling enterprise SaaS programs, and driving strategic value for clients across fintech, SaaS, crypto, and telecom sectors. Proven track record building and optimizing Success organizations, leading cross-functional initiatives, implementing data-driven frameworks, and transforming onboarding, expansion, and renewal strategies.Known for combining technical, commercial, and operational excellence to deliver measurable outcome sachieving up to YoY ARR growth, 95%+ retention rates, and significant improvements in CSAT and product adoption.
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