Ernesto Torres
Client Support Manager @SpotOn
Signup · Get unlimited contacts
WORK HISTORY
Client Support Manager @SpotOn
Lead and scale Client Support operations to support business growth while maintaining efficiency, quality, and performance standards- Develop and execute proactive retention strategies to reduce churn risk and strengthen long-term client value- Implement data-driven performance frameworks to optimize productivity, service delivery, and customer experience outcomes- Partner cross-functionally with Sales, Success, Product, and Operations to align support initiatives with revenue and expansion goals- Build and develop high-performing teams through structured accountability, process optimization, and continuous improvement methodologies.
EDUCATION
Universidad del Valle de México
Ingeniería de telecomunicaciones
ABOUT ERNESTO TORRES
With over 9 years of experience in the BPO and FinTech industries, I’m committed to delivering first-class leadership and driving strategic, data-driven results.I’m passionate about developing people, fostering high-performing teams, and optimizing operational processes to achieve maximum efficiency, quality, and cost-effectiveness.My focus is on building scalable strategies that enhance customer experience, strengthen team performance, and ensure sustainable business growth through continuous improvement.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.