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Ernest Ezema
Information Technology Support Engineer @Applause
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WORK HISTORY
Information Technology Support Engineer @Applause
US
Providing technical assistance and support to end-users or clients experiencing computer,software, hardware, or network-related issues.• Managing user accounts, permissions, and access rights across various systems andapplications.• Responding to technical issues reported by users• Create Entra ID accounts and add them accordingly to security groups thatcorrespond to sys syncs.• Monitor and check endpoint devices compliance via Intune.• Use ServiceNow Ticketing system to track, escalate and complete tickets.• Onboard New Hires, providing white glove service, including group video sessions.• Administered several enterprise grade systems, including Slack and GoogleWorkspace• Troubleshoot software/hardware related issues using remote screen sharingtechnology & calls.• Provide Google/Microsoft MFA and password assistance to 1200+ customers.
EDUCATION
University of New Haven
Master of Science - MS, Cybersecurity
SKILLS
ABOUT ERNEST EZEMA
I’m an IT Support & Identity Access Management professional specializing in Microsoft 365, Entra ID (Azure AD), Intune, and enterprise SaaS environments. I support 2,500+ users by streamlining onboarding, securing access controls, enforcing MFA, and resolving complex technical issues quickly. I help organizations reduce downtime, strengthen security posture, and improve IT operations through efficient ticket management, endpoint compliance, and proactive problem-solving. Reliable, security-focused, and results-driven, I keep teams productive and systems running smoothly.
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