Erin Terese Williams
Director of Global Workplace Experience @Flik Hospitality Group
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WORK HISTORY
Director of Global Workplace Experience @Flik Hospitality Group
Chicago, IL, US
EDUCATION
Indiana University Bloomington
Bachelor of Science, Arts Administration
SKILLS
ABOUT ERIN TERESE WILLIAMS
Did you know that a dissatisfied customer will tell between 9-15 people about their experience? Or that a customer is 4 times more likely to defect to a competitor if the problem is service-related, versus price or product related?In a world where reviews and opinions are just a click away, its more important than ever to focus on the positive experience that you provide your clientele. Especially when it takes 12 positive experiences to make up for one unresolved negative experience.But what do all these statistics have to do with Event Planning? Clients don\'t want to just have meetings, they want to build relationships, create unique, memorable experiences, and boost engagement. I strive to make the ordinary extraordinary. From making magic with the Walt Disney Company, to having experience working as both the Event Planner and the venue, I have a unique perspective and a focus on not just providing positive customer service, but also ensuring the safety, security, and happiness of my clients.Those who know me would say I am thoroughly organized with a love of putting things in alphabetical order. I have an excellent eye for detail which I apply to writing and editing copy, creating company communications, and scrap booking, knitting, and writing musicals in my free time. I am a task and result driven, creative-minded individual who loves to learn.
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