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Start for FreeErika Szilágyi
Customer Service Representative @RS Polska
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WORK HISTORY
Customer Service Representative @RS Polska
Warsaw, PL
Supported B2B customers via email and phoneHandled orders, returns and product inquiries using SAP and CRM toolsCollaborated with logistics and sales teams to ensure smooth operationsMaintained accurate customer records and resolved issues proactively
EDUCATION
Damjanich János Gimnázium
Associate of Arts - AA, Floral Designer
Óbudai Egyetem Keleti Károly Gazdasági kar
Bachelor of Education - BEd, Economics and Management
ABOUT ERIKA SZILÁGYI
I am a Customer Success & Client Support Specialist with 5+ years of experience supporting international clients across EMEA. I previously worked on behalf of Google, helping agencies and SMB advertisers optimize Google Ads campaigns, improve performance, and grow their revenue.I combine customer-facing experience, analytical digital marketing skills, and multilingual communication (Hungarian & English) in fast-paced tech environments. I enjoy solving problems, building relationships, guiding clients through complex products, and using data to create clear and actionable insights.I am now looking for a fully remote role in a SaaS or digital-first company where I can grow as a Customer Success Specialist, Account Manager, or Client Support Specialist.
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