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Erik Durham
General Manager @The UPS Store
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WORK HISTORY
General Manager @The UPS Store
Lexington, KY, US
Directed daily operations, staff scheduling, and inventory control to ensure efficient store performance• Managed P&L by monitoring sales, preparing profit and loss worksheets, and delivering quarterly reports to the franchise owner• Led recruitment efforts including interviewing, hiring, and training• Partnered with franchise owners on business growth strategies and revenue targets• Designed and executed local marketing campaigns using Publisher and Canva• Created custom graphics and content to support community engagement and brand visibility• Implemented cost-saving measures and process improvements• Maintained compliance with UPS brand standards while building strong customer relationships
EDUCATION
Eastern Kentucky University
Bachelor's degree, Business
ABOUT ERIK DURHAM
I am an experienced operations and customer service leader with over 7 years in retail…
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