Erica Sullivan
Director, Client Partnership | Healthcare Marketing Leader | Revenue Growth • Client Experience • Cross-Functional Collaboration
- Role
- Director, Client Partnership at Huge
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Erica Sullivan
Strategic and client-focused leader with 15+ years of experience managing high-value…
Experience
Director, Client Partnership
May 2022 — Present
Lead a portfolio of integrated marketing clients, building trusted partnerships and driving strategic initiatives that meet business goals.• Guide cross-functional teams in delivering complex client engagements on time and within budget, ensuring excellence at every stage.• Oversee account health, including forecasting, financial performance, and client satisfaction.• Identify upsell and cross-sell opportunities to drive organic growth and long-term retention.• Collaborate with creative, data, and tech teams to deliver results-driven solutions aligned with client priorities.• Resolve escalations and challenges with a proactive, client-first mindset.• Lead a cross-functional SEO initiative for a healthcare client, conducting a full audit and site optimization strategy that resulted in: 66% increase in site traffic 20% growth in ranking keywords 36% boost in first-page keyword rankings 55% improvement in on-site engagement rate• Guided the team through technical, on-page, and content SEO improvements to increase visibility in a competitive local market and enhance the user experience.
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