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Eric Behan
Director of Operations - Automation @Americold Logistics, LLC.
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WORK HISTORY
Director of Operations - Automation @Americold Logistics, LLC.
San Antonio, TX, US
Responsible for leading General Managers and Directors across five automated and two conventional distribution centers. Overseeing automation, warehouse operations, maintenance, finance, while supporting a workforce of associates. Collaborate with Business Development and Executive Leadership to strengthen customer relationships to increase profitability and optimize occupancy levels. Leads customer profitability evaluations and rate negotiations, ensuring a strategic balance between superior service delivery and operational cost management.Highlights of accomplishments in this role include: Champions a culture of “Safety Awareness” by ensuring compliance with all safety and loss prevention policies. Partners with Risk Management and Legal Executives to reduce risk exposure and maintain a safe, compliant workplace. Regional PNL owner that supports operational teams by removing barriers, achieving cost efficiency and budget compliance. Directs and supports the Director of Maintenance, driving effective execution of all maintenance operations and ensuring optimal facility performance across multiple distribution centers. Developed and implemented operational scorecards, KPIs, and performance metrics to drive accountability, ensure transparency, and optimize customer performance management. Proactively addresses customer needs, interests, and concerns, while strengthening relationships and enhancing overall satisfaction. Monitors KPIs and performance metrics on a daily and weekly basis, ensuring operational efficiency, financial accountability, workforce productivity, and service excellence.
EDUCATION
Colorado State University
Bachelor of Applied Science (BASc), Business, Management, Marketing, and Related Support Services
Saddleback College
Associate of Arts (AA), Business/Managerial Economics
College of the Desert
Business/Managerial Economics
ABOUT ERIC BEHAN
Results-driven Leads by example Art of balance Empowered Loyal Dedicated Engaging A dedicated leader, who is well-prepared to support mission of the organization and promote a positive team culture for long-term business success. Offering outstanding warehouse operations background, time and motion efficiencies, and ROI improvement capabilities. Domain Specialties: Key Accounts Management, Supply Chain, Project Leadership, Process Improvement, E-Commerce, Budget Administration, Employee Engagement, and Relationship Building. I can complete simultaneous projects and assignments by establishing goals, determining priorities, managing time, gaining the cooperation of stakeholders, solving complex problems, and making adjustments to plans as needed. I have worked with 3rd party logistics (Capstone Logistics), leading energy drink company (Bang Energy), and carbonated soft drink manufacturer (Coca-Cola), where I gained valuable insight into managing direct reports, operating warehouses in different locations, building full functioning distribution centers, developing operational guidelines for productions, and introducing safety practices for the workplace. Key highlights of my career: Added $700K in DNGP to a $30 million Gross Revenue Budget in the first year. Hired 300 individuals in cross-functional areas. Led distribution centers in 5 states of the US with 400+ employees. Met high volume demands for 80% of the US market. Achieved ROI of $500K by executing projects and improving processes. Directed the sales and delivery of 3.5 million cases. I have an aptitude to remain calm under stressful conditions, drive flawless execution in all areas of business, and meet established guidelines and standards. I can maintain excellent communication with stakeholders so all operational components are clear, transparent, and understood.🤝 Connect with me here on LinkedIn or by email at (e••••••••@gmail.com) if you want to talk about warehouse, operations, business, logistics, and sales.
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