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Eric Babcock
Enterprise Customer Success Manager @Cisco Thousandeyes
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WORK HISTORY
Enterprise Customer Success Manager @Cisco Thousandeyes
As a Customer Success Manager (CSM) at ThousandEyes, part of Cisco, I partner with enterprise clients to drive the successful adoption and value realization of the ThousandEyes platform. My responsibilities included building strong relationships with key stakeholders, understanding their business objectives, and aligning their goals with ThousandEyes\' solutions to ensure measurable outcomes. I act as a trusted advisor, providing strategic guidance and insights to optimize network and application performance visibility.
EDUCATION
ITT Technical Institute
Associate of Applied Science in Information Technology, Computer Network Systems
SKILLS
ABOUT ERIC BABCOCK
With a proven background directing project management, process analysis, technical operations, data analysis, and compliance activities for a top Fortune 500 organization, I have delivered quality solutions and exceptional client service progressing through the ranks over the last 13 years as a Technical Project and Account Manager. My leadership style focuses on engaging team members, communicating effectively with all stakeholders, dynamically solving problems, and delivering high-quality solutions.Throughout my career at Rackspace, a global leader in public cloud professional services, I have developed a blend of technical and client-facing experience that has allowed me to deliver creative solutions that produce value-added products and quality within specified constraints of time and cost. With extensive experience managing high-value client accounts with clients and teams across all organizational levels, I maximize service and satisfaction from concept to execution. I enjoy collaborating with multiple stakeholders to drive project life cycles and ensure optimal quality, as well as, create alternative solutions to project challenges with subject matter experts. I hold a degree from ITT Technical Institute in Informational Technology, Computer Network Systems and am Certified as a SCRUM Master.
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