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Eddie A.
Customer Success Business Analyst @Cisco Thousandeyes
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WORK HISTORY
Customer Success Business Analyst @Cisco Thousandeyes
TE Customer Success Strategy, Planning & Operations•Developed dashboards for global renewals, customer time-to-value, feature adoption, and customer success manager periodical account engagement, leveraging platforms and tools such as Salesforce, Looker, ETL tools, Google Sheets, BigQuery, and Tableau to support strategic initiatives •Streamlined workflows and automated reporting, reducing quarterly financial process completion time by 60%•Developed data pipelines and models, integrating multiple data sources and automating sequential script deployment schedules for operational and strategic dashboards•Conducted financial data audits to reconcile discrepancies across platforms •Conducted correlation analysis of platform usage metrics and renewal rates to inform KPI development and drive strategic initiatives•Collaborated with multiple stakeholders to refine business intelligence deliverables, enhancing usability and adapting to evolving metric logic•Enhanced core team project and team meeting management by driving the successful adoption and implementation of Asana
EDUCATION
Lone Star College
General Studies
The Woodlands High School
High School Diploma
ABOUT EDDIE A.
A versatile professional who translates complex data into strategic business solutions…
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