Epiphanie Ndadoma Beye
Senior Customer Success Manager @Amazon Web Services (AWS)
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WORK HISTORY
Senior Customer Success Manager @Amazon Web Services (AWS)
Learning Strategy & Programme Delivery :• Drive adoption of AWS Skill Builder platform• Design and deliver blended learning programmes (e-learning, virtual, in-person) aligned to customer business objectives • Partner with stakeholders to embed new learning methodologies and scale digital adoption across EMEA• Conduct needs analysis and provide L&D best-practice recommendations to meet diverse customer requirementsProject Management & Stakeholder Engagement :• Lead project kick-off meetings, define timelines, develop project plans, and manage risks throughout delivery lifecycle• Act as primary point of contact for customers during training engagements, ensuring delivery within scope and quality standards• Provide regular project status updates to leadership, ensuring strategic alignment and transparency• Collect, analyze, and act on customer feedback and learning data to increase engagement and demonstrate ROIChange Management & Process Improvement :• Optimize operational processes by improving workflows and collaborating across finance, tech, and operations teams• Support change management initiatives to drive learning adoption and sustainable behaviour change• Deliver marketing and enablement materials to support customer programme launches and global rollouts
EDUCATION
ISG Institut Supérieur de Gestion
Master's degree, Marketing/Management,
Saint John's University
Summer session , Business management - Finance
ABOUT EPIPHANIE NDADOMA BEYE
10+ years of experience leading international projects in training, operations, and customer success. Proven track record in end-to-end project delivery, stakeholder management, and process improvement across EMEA. Skilled at coordinating cross-functional teams, mitigating risks, and ensuring projects meet business objectives, customer expectations, and deadlines.Currently focused on driving adoption of AWS digital learning platforms, improving processes, and aligning training solutions with business outcomes.
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