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Process Excellence & Qa @Quantcast
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WORK HISTORY
Process Excellence & Qa @Quantcast
Dublin, IE
Coordinated the internal and external ticketing platform to save ~$500k/year while re-modernizing the ecosystem- Created and upgraded the Sales-led client onboarding, reducing the onboarding-to-campaign-launch time from several days to 20 minutes- Created the compliance process to allow employees\' edits on self-serve accounts to be easy, smooth, and collaborative with the CSM team- Host refresh and new hire Salesforce and processes trainings, making sure sellers have the best support experience- Led Salesforce hygiene project to reduce accounts/contacts duplicates and consistency globally, and removed 30% unnecessary accounts.
EDUCATION
Istituto tecnico commerciale "Leonardo Sciascia" Agrigento
Diploma as Accountant and Bookkeeper, Trade High Scool
ABOUT EMANUELE CIPOLLA
A seasoned professional with expertise in process optimization and change management, currently serving as Process Excellence & QA at Quantcast. With a mission to streamline end-to-end processes, our team ensures adherence to best practices and supports cross-functional colleagues in troubleshooting and implementing process improvements. By maintaining quality assurance programs and data hygiene practices, we enable the organization to achieve operational efficiency and consistency. Leveraging over two years of experience in process excellence and over 3 years of technical account management at Quantcast, we drive impactful change management programs and deliver actionable insights. Our commitment to fostering collaboration and knowledge sharing includes hosting training sessions and office hours, ensuring teams are equipped to navigate evolving processes and policies. Dedicated to empowering organizational growth, we prioritize scalable solutions and stakeholder success.
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