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Elvira Burciaga
Customer Success Manager @Lumenbrite
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WORK HISTORY
Customer Success Manager @Lumenbrite
El Paso, TX, US
Directed cross-functional teams to deliver tailored training solutions, ensuring seamless implementation of Adobe software forclients while maintaining high customer satisfaction and retention rates.•Managed end-to-end sales processes, including client acquisition, relationship building, and upselling training solutions,consistently achieving and exceeding revenue targets.•Collaborated with clients to identify training needs and success metrics, leveraging data-driven insights to refine programs andexceed performance targets.•Developed and executed strategic plans to streamline training program workflows, resulting in improved operational efficiencyand enhanced client outcomes.
ABOUT ELVIRA BURCIAGA
As a Senior Project Management and Business Operations Executive, my background in…
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