Mark Ellis
Snr Director Global Billing Operations @OpenText
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WORK HISTORY
Snr Director Global Billing Operations @OpenText
Responsible for continuously improving the customer journey at Opentext - ensuring that our great relationships extend to the finance groups of the companies we serve, and providing a frictionless, timely and accurate order to cash process - including enterprise sales support, payment portal management, billing helpdesk, purchase order management, cancellation processes, collections, AI and automation.Managing FinOps leadership teams in Manila, Chennai, Bangalore, London and Toronto
EDUCATION
Chartered Institute of Personnel and Development
MCIPD
University Of South Wales
First Class w Honours - BSc (Hons) Business Studies & Technology
ABOUT MARK ELLIS
Customer focused finance and operations leader using extensive experience of analytics, process improvement and data governance to provide insights and dynamic improvement. Over 20 years of experience leading operational transformation and organisational change, managing and creating new global teams to drive growth and operational efficiency. Associate lecturer in business intelligence and data governance at Oxford Brookes University, author and regular guest expert on live TV for all things online safety related.
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