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Start for FreeEllen Lyman
Senior Director Contact Center and Customer Experience, Global @Otis Elevator Co.
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WORK HISTORY
Senior Director Contact Center and Customer Experience, Global @Otis Elevator Co.
CT, US
I am driving the digital technology strategy for the global contact center customer experience at Otis. I am working across the globe, and analyzing the unique IT needs of our call centers. This role combines my experiences in call center technology with the expanded knowledge of my most recent roles supporting HR, Payroll, and our ServiceNow platform.
EDUCATION
University of Connecticut School of Business
Bachelor Of Science, Management Information Systems
SKILLS
ABOUT ELLEN LYMAN
I love the challenge that comes with complex technology; I embrace large scale changes that have a big impact on the enterprise; I appreciate strong change management discipline. I am passionate about successful results; Driven to find the right path forward; Enjoy motivating others toward a common goal; Eager to teach and to learn; I believe that employee engagement and a positive customer experience are keys to top business results; I am authentic, honest, and will do what is necessary to enable a team to deliver outstanding results.Want to connect? Email me at e••••@inspiredleader.me
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