Elise Southway

WORK HISTORY

ABOUT ELISE SOUTHWAY

Be ashamed to die until you have scored some victory for humanity.” - Horace MannPassionate Leader and Corporate Trainer dedicated to developing talent and fostering a culture of excellence. With over a decade of experience in Sales and Service Delivery, possesses a unique ability to translate complex performance data into human-centric coaching strategies. Expert in managing the full employee lifecycle—from onboarding to leadership development—ensuring that teams are not only hitting quotas but exceeding Customer Satisfaction (CSAT) and quality standards. A devoted advocate for continuous improvement and employee empowerment. Seeking to drive operational excellence and revenue growth for a forward-thinking organization. Sales & Service Excellence: Managing end-to-end service delivery lifecycles, building client relationships, strategic prospecting, and consistently exceeding quotas. Leadership & Mentoring: Designing impactful training programs, coaching for development, and managing performance through KPIs and improvement plans. Operational Strategy: Aligning team goals with business objectives, utilizing data analysis for decision-making, and implementing process improvements (QA). Technical Stack: Salesforce, Microsoft Office, Google Workspace, BigSpring, Contact Center platforms.*Views expressed here are my own and do not necessarily reflect the views of my employer.*