Ekta Dedhiaa
Customer Solutions Manager @Amazon Web Services (AWS)
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WORK HISTORY
Customer Solutions Manager @Amazon Web Services (AWS)
London, GB
EDUCATION
University of Mumbai
Bachelor of Arts (B.A.), Double Major in Philosophy and Sanskrit Literature
University of Bath
Master of Business Administration - MBA
ABOUT EKTA DEDHIAA
Customer Obsessed Leader with 15+ years’ experience in a range of complex and challenging roles. Passionate about strategic planning, service design, and programme delivery with a history of deploying technology solutions to automate customer feedback gathering and communications. Able to use data-driven insights and customer journeys to continually improve the customer experience in a competitive and rapidly evolving commercial environment. Respected team manager with an aptitude for training and mentoring employees to achieve best practice standards of performance. Skilled relationship builder with strong interpersonal skills and an ability to foster brand loyalty in target market segments. Adept at working on cross-functional teams to achieve ambitious goals. Proven stakeholder management and ability to influence change at all levels within the organisation. Adaptable professional with a creative problem-solving acumen, tireless work ethic, and dedication to exceeding customer expectations. I promotes a customer-centric culture throughout the team focussing on the core value of \"Customer Delight\" Areas of Expertise - • Service Design & Delivery• People Management• Customer Relationship Management (CRM)• Change & Transformation• Continuous Improvement• Mapping Customer Journeys• Planning, Research & Data Analysis• Customer Feedback & Insights• Technology: Salesforce, Zendesk, Intercom, Freshdesk, and Microsoft Office Suite.
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