Emily P.
Client Service Consultant @Circana
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WORK HISTORY
Client Service Consultant @Circana
Chicago, IL, US
Lead a team of up to five client service members – fostering development and engagement through empathetic coaching, while managing escalations to ensure prompt resolution and client support• Present lessons learned to service team and leadership, improving service efficiency and performance• Collaborate with cross-functional teams to implement company-wide initiatives and enhance product solutions, supporting client needs while aligning with compliance standards• Drive client transformation and growth by focusing on change management, solution adoption, and expanding product usage
EDUCATION
Elon University - Martha and Spencer Love School of Business
Master of Business Administration - MBA
Auburn University Harbert College of Business
Master of Business Administration - MBA, Business Administration and Management, General
Virginia Tech
Bachelor’s Degree, Marketing Management
SKILLS
ABOUT EMILY P.
Extensive experience in client service, people management, change management, and cross-functional team leadership within a SaaS data organization• Expert in managing implementations from end-to-end, ensuring customer satisfaction through strategic project management, effective communication, and process improvements• Skilled in leading teams in a fast-paced environment to achieve delivery excellence and operational efficiency through intentional planning, coaching, and execution
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