Eric S.
Business Requirements Analyst @Easterseals Southern California
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WORK HISTORY
Business Requirements Analyst @Easterseals Southern California
Irvine, CA, US
EDUCATION
W. P. Carey School of Business – Arizona State University
Bachelor of Science (B.S.), Marketing
SKILLS
ABOUT ERIC S.
Certified Scrum Product Owner® & Certified Scrum Master®Experienced QA and BA Professional with a decade of expertise in Software Quality Assurance, Scrum methodology, and comprehensive documentation. I specialize in thorough system testing and documentation to optimize business processes.Recognized by executive management and clients for delivering exceptional technical and customer support. My core competencies include Software Quality Assurance, Scrum Methodology, Customer Support, Technical Training, Research & Analysis, Business Intelligence, Database Migration, Financial Valuation, and Software Implementation.**Key Achievements:**- Successfully led comprehensive system testing projects resulting in a significant improvement in software quality- Received commendation for outstanding technical and customer support, contributing to enhanced client satisfaction.**Software and Application Expertise:**- Project Management Tools: JIRA, Zephyr- Database & SQL: MS SQL Server, Aginity Workbench (Netezza) SQL- Business Intelligence Tools: MicroStrategy, Tableau- CRM: Siebel CRM, Salesforce- API Testing: Postman API- MS Office Suite: Excel, PowerPoint, Visio
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