Edward Walters

WORK HISTORY

EDUCATION

ABOUT EDWARD WALTERS

I am a dynamic operations leader with extensive expertise in service delivery, fraud detection, and financial risk management within the financial services industry. Known for driving efficiency through Lean Six Sigma methodologies, with a proven track record in leading high-performing teams, collaborating cross-functionally to exceed operational goals, and enhancing internal controls for compliance and risk management. I am seeking a role as Director of Operations or similar, where strategic leadership and process optimization can improve organizational performance, regulatory adherence, and service quality. I am highly adaptable and committed to fostering innovation and continuous improvement in complex operational environments.A collaborative, highly inspirational leader who adds value by- Strategic Leadership in Operations Management: Achieved $4M annual savings and extended operational hours by 8 hours through outsourcing to India, overseeing a $5M budget and 100+ staff- Risk and Compliance Oversight: Decreased audit findings by 80% in one year by implementing a document archiving system and updating SOPs for improved compliance- Process Optimization and Efficiency Improvements: Streamlined workflows by 56% and reduced cycle times by 33% with a new Pegasystems system, enhancing efficiency across operations- Financial Performance and Cost Control: Delivered 8% and 10% budget savings over two years by optimizing staffing models while maintaining service levels. e••••••••@cox.net | https://Ed-Walters.net