Edgar Gandara
Service Delivery Manager @Gainwell Technologies
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WORK HISTORY
Service Delivery Manager @Gainwell Technologies
El Paso, TX, US
As a service delivery manager I’m accountable for results of major programs in terms of cost direction and people management. I apply subject matter knowledge to solve complex business and technical issues. Some of my responsibilities include:* Setup and execute processes for staffing large numbers of technical/professional delivery resources for state Medicaid and commercial healthcare accounts.* Perform all functions of people care management for my direct reports including coaching, mentoring, performance reviews and compensation management.* Plan, direct and monitor operational/tactical activities of staff* Program manager of several productivity initiatives resulting on shared services for the H & LS organization.* Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for areas of responsibility.* Advise upper management and peers on matters of importance in my areas of responsibility
EDUCATION
The University of Texas at El Paso
Master of Science
The University of Texas at El Paso
Bachelor of Science
SKILLS
ABOUT EDGAR GANDARA
IT executive and co-founder of several technology companies for almost 25 years. With…
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